Defining value propositions and determining what various parties seek is at the core of my work. Whether offline or online, I believe understanding people’s intention, defining who the potential partners are to enable smooth delivery, and an exciting customer experience are what I strive for. Please read below about the different services I offer:

Creative Customer Experience Strategy

Would you like to find ways to engage your employees, your community, and your customers? Are you seeking ideas to turn people into fans and paying customers? Let’s schedule a workshop to discuss your user’s journeys, define how to best present your company, and how to make it understandable what you offer and how you present your products and services.

Events Programming & Audience Facilitation

Do you want to rally a community and engage with your customers at an event? Is it your vision to facilitate real connections with and between your customers to make your brand initiative an unforgettable experience? If you’d like help creating an engaging program and are ready to think not just about what’s happening on stage, but also with and between your attendees, let’s discuss various formats. I can help you bring people together that feel welcome and invited from the second they hear about your event plans, and most of all, tell others about it after they leave.

Storytelling & Copywriting

I love telling stories; about people, about places. Whenever I start writing, I make sure the reader understands that whatever is to follow is for them (or that they don’t need to waste time because it might not be). I love writing portrayals, conducting interviews, and creating narratives. I love writing communication that feels personal (and have written various texts from website copy to onboarding newsletters).

If you’re looking for a writer, you can read my references on my Contently profile or pick up one of my books. I’m also currently working on a title about gatherings and how to be a host (for which I’m looking for a publisher).

Strategic Partnerships & Collaborations

As a community strategist, I don’t just think about what your customers want; I also think about what other businesses might be suitable for collaborations to help you spread the word about your business or deliver on an initiative you’re planning. I help with proposal ideations, pitch decks, and outreach.

INTERESTED IN WORKING TOGETHER?

EMAIL: HELLO@MKANOKOVA.COM