Posts tagged how to do customer research
Why reading comments and reviews of your competitors' products makes complete sense.

A Case Study

How do you start building a product? How do you decide what’s relevant and what’s not necessary? Every time you develop a service or a product, you should always think about the user experience first. Mostly, when doing research, companies look at what’s been written about their potential competitors on various media outlets. Nevertheless, the really interesting source of information is somewhere utterly different.

Sure, qualitative interviews are great, but if you don’t have the resources to invite a number of people to discuss your competitors’ products or the features of the product you’ve developed, you should look for the relevant information online. I believe that where you can really learn more about your users is when you look through the reviews on the App Store or the comments on your competitors’ Facebook pages. Tweets, mentions and what people say on Instagram when you look for hashtags is helpful too!

While media research seems okay at first, you can’t really say if the content was sponsored. It’s much harder to recognise what people value a product for. When you read the sentences and look in detail how people talk about certain features of a product, you’ll learn far more about the relevance of certain features. You’ll also recognise quickly what it is people get annoyed by.

Sure, it takes time to go through hundreds and hundreds of reviews and analyse patterns, but it’s the user research that will provide you with more insight than a journalistic piece could ever provide.

For Badger and Winters, I’ve delivered reports to highlight a user-centric perspective on digital products to help prepare for client pitches. If you need an analysis of what your target group is interested in or who the target group is in the first place, please don’t hesitate and get in touch.