How to say 'thank you' in a way that truly touches people.
How do you say 'thank you'? I don't just mean the two words. I mean how do you express gratitude in a way that captures how you truly feel?
Yesterday the Kickstarter for my book hit the goal; one of my clients pledged $261 and sent me an email titled "A small gift for you". This morning, the illustrator of the book sent me an email saying how happy she was that we reached 5K so quickly.
When people are so incredibly nice and caring, I don't always know how to give back in a way that shows how much I care. How much all this means to me.
Gwen, who I interviewed for the book, said to me that she believes her job is to make her customers' day better than it was before they entered her store. It wasn't just about being kind, it was about making a lasting impression - something people would take with them as they went through their day. I feel we should all try to do this in our interactions with others.
So I've been thinking about the ways I can make this kind of impact: by wrapping things extra nicely, by taking more time to answer emails, or by sending little surprises.
I'd like to invite you to do the same. Make someone else's day a much better one than it was before they received an email, a phone call, a package or flowers from you. It will not just make them feel better, but you too.